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SENIOR INFORMATION TECHNOLOGY LEADER

Creative Visionary | Process Development | Relationship Builder

Experienced and accomplished Global IT Leader with broad business knowledge and proven record of achievements that align business processes and IT infrastructure. Relationship builder with different business units to allow for collaboration with senior leaders and teams to brand IT as a valued business partner. Adept at realizing cost savings, accelerating performance and sustaining strategic flexibility while creating a competitive advantage for organizations. Delivers global results on time and on budget. Expert in identifying and remediating underperforming business processes to increase productivity. Ability to convert and convey business requirements to IT best practices and deliver solutions. Driver of high-level support and end-user experience with a “White Glove” approach.

CORE COMPETENCIES
IT Strategy & Execution	Organizational Change Leadership	Team Development & Succession
Vendor & Contract Negotiations	Project & Portfolio Management	Change Management Controls
IT Operations & Compliance	Business Continuity Planning	Corporate Budgeting -P&L
Enterprise Architecture & Design	Risk Mitigation	PCI & SOX Compliances
Workflow Management	Data Driven Decision Maker	CRM

PROFESSIONAL EXPERIENCE

Community Response + Mitigation, New York City/New Jersey | October 2020 - Present

Chief Technology Officer (CTO) -CTO for young startup company with a mission of saving lives through positive digital messaging for public health and safety driven with cutting edge technologies. Leading the strategy for technology platforms, partnerships and external relationships while creating the overall technology standards and practices to ensure adherence for future growth. Responsible for identifying, comparing, selecting and implementing technology solutions to meet the business needs. Overseeing all system design and changes in architecture for the organizations infrastructure. Representing all technical conversations and IT relationships.

Chanel, New York City/New Jersey | July 2018 - November 2020

Group Director Infrastructure & Application - Developed a state-of-the-art IT process which streamlined the activities of opening new lease locations resulting in and obtaining the goals of standardizing processes; cost reduction; increased location openings while creating a more cohesive support process across all teams impacted.

• Opened 24 locations in 30 months increasing sales while driving profits to the bottom line.

• Designed and consolidated the data center to a hybrid model reducing overall internal footprint while flattening the overall network, reducing networking connectivity costs.

• Implemented repeatable processes reducing conversion time and stabilizing support. Adapted runbook for existing boutiques resulting in a reduction of support calls.

• Successfully managed multi-million-dollar budgets.

Barnes & Noble, New York City | May 2017 - July 2018

IT Director Store Systems Infrastructure & Architecture - Redesigned the infrastructure team to deliver strategic technologies while identifying and remediating underperforming business processes and developing a core road map while maintaining cost and budgets.

• Built diverse team to address mission-critical solutions and processes, along with ability to communicate, resolving the significant gaps between IT and the overall organization which resulted in better technology services.

• Implemented virtualized services and database consolidations resulting in over $200K annual cost savings.

• Improved SOX and PCI compliancy by automating reporting.

• Created an elevated end user experience and support desk with Service-Now implementation. Improved reporting, SOP updates; resulting in reduced calls.

• Built and tested Business Continuity plans and processes to maintain business functionality; ability to be up and running within 24 hours.

The Body Shop (L'Oreal), NYC Metro Area | August 2015 - March 2016

IT Director Americas - Built a new team and implemented processes to produce stable, critical systems and support functions for the business and integrated PCI and SOX regulatory needs with technical capabilities and reporting. Directed all IT projects and support for North America & Canada for stores and corporate offices, including POS, Desktop and Software Support, and Infrastructure including Data Centers reporting directly to the CIO. Point person and liaison to the corporate business in the UK enforcing global policies and striving for a consistent support model. Partnered with the business in each country to understand priorities, requirements and strategies. Created and developed diverse relationships with various vendors which allowed for successful contract negations while maintaining budgeting both capital expenditures and operating expenses.

• Built a new team and implemented processes to produce stable, critical systems and support functions for the business and integrated PCI and SOX regulatory needs with technical capabilities and reporting.

• Served as point person and liaison to the corporate business in the UK enforcing global policies and striving for a consistent support model.

• Partnered with the business in each country to understand priorities, requirements and strategies to execute successfully in the Americas. (Centralized software deployment, Virus protection, critical security and application updates)

• Created and developed diverse relationships with various vendors, which allowed for successful contract negations resulting in reduced operating expenses. Maintained capital expenditures to budget.

Self Employed (Consultant) NYC Metro Area | 2014 - 2017

Guided various clients often reporting to the CIO/VP/Owner including design, network engineering, IT architecture, upgrades and hardware rollouts.

• Streamlined wireless networks to add security to clients’ overall network.

• Assisted in developing diverse teams to manage and support overall changes and develop future IT road maps.

• Major projects included:

  • Redesigning of data centers for Yankees Stadium; engineered a redundant high availability network creating a stable environment.

  • Built new data centers in the “cloud” and developed solid business recovery plans while conforming to reporting and compliance standards for accounting firms.

TIFFANY & CO, Parsippany, NJ | January 2004 – December 2013

Manager of Global Technology Deployment & Support  | 2010 – 2013

Played a key role in enabling a continued global expansion of the company’s retail operations. In a global role led and supported the technology deployments for Tiffany and Co. worldwide.

• Ensured timely provisioning and support of more than 12K devices including 1.5K POS terminals and 7K desktops and laptops from hardware to software & maintaining ongoing support to user community at the highest level possible.

• Managed budgets as large as $15M funding infrastructure development, hardware and software deployments and circuit installations as well as all-new store staging and set up.

• Improved service delivery through strategic technology enhancements.

• Managed wireless roll out of all access points and controllers for POS handheld devices.

• Streamlined the Business/Disaster Recovery Process to accelerate operational readiness. Positioned company to accelerate recovery from 72 hours to 48 hours

Manager of Client Technologies (2009 – 2010)

Played a key role in enabling a continued global expansion of the company's retail operations. In a global role led and supported the technology deployments for Tiffany and Co. worldwide that included:

• Led SMS upgrade to SCCM 2007 and deployment of OSD/Operating System across 12,000 devices and more than 220 distribution points.

• Successfully built out of remote data centers in Europe and Asia-Pac – 1 center in UK and 2 in Asia-Pac (Japan & Hong Kong in a 14-month time frame)

• Initiated Exchange & Messaging Upgrade Project to 2010.

Manager, Specialty Retail (2008 – 2009)

Earned promotion to global IT Management roles while serving as a trusted advisor and strategic partner to the CIO and senior management in areas including marketing, merchandising, and data warehousing.

• Directed all technical initiatives for the Specialty Retail Businesses Division including technology applications and infrastructure support through the ultimate closing of the division.

• Managed all systems before close of the division to ensure a seamless closer

ADDITIONAL PROFESSIONAL EXPERIENCE

TIFFANY & CO, Project Leader, Specialty Retail

MANYFOODS INC., Vice President, Operations

TECHNICAL ACUMEN
Cisco Technologies	Service-Now/Remedy/JIRA	App Development & Support
Cloud Service & Migration	Data Centers	SAP/JDE/BI
Infrastructure Refreshes	SCCM/OSD Process	Apple Mac OS
IT Security Frameworks	Various Programing Languages	Mobile Device Management

TRAINING, CERTIFICATIONS, AWARDS & EDUCATION

- ITIL Foundation PMP (25 Years + in Project Management and Classes)

- Recipient of the Charles Louis Tiffany Award in recognition of superior IT Leadership conferred on only one individual in the IT community out of 250 eligible candidates.

Studies in Hotel & Restaurant Management University of Denver, Denver, CO